Quality Assurance Business Analyst

1. Fulfilment of the role by acting as:a. Consultant Acts as a consultant on internal & external client engagements, advises and provides expertise on issues relating to LOB process management, business solution analysis, designs performance management & compliances to international quality standards and industry best practices.b. Facilitator - Facilitates stakeholder consensus, management buy-in, solution implementation, and change-management and risk mitigation.c. Trainer - Defines user training requirements resulting from process or system changes & designs training programs to fulfil those requirements, monitors & evaluates training delivery and verifies delivery results.d. Auditor - Ensures that business processes are deployed and operated as approved by upper management. Ensures the alignment of business processes to business and customer requirements. Ensures that performance measurement data is gathered, validated, distributed and acted upon. Ensures the compliance of business operations to international quality standards & statutory requirements.2. Provision of technical assistance by definition, evaluation and development of management systems and standard operating procedures.3. Liaison with systems analysts and/or developers to assist in the design and development of automated business systems4. Guiding the maintenance of the Integrated Quality Management System (ISO 9001& COPC) on an organization level as well as a departmental level5. Managing and ensuring the success of multiple process improvement projects using the six sigma methodology6. Design and analysis of internal employee satisfaction surveys covering all internal services provided to Centro employees as well as the annual climate satisfaction survey7. The design and analysis of customer and client satisfaction surveys8. Design of processes for new accounts New Accounts Auditing and reporting

Salary: Negotiable

Experience: 2 years + years

Vacancies: 1 open vacancies

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