AutomotiveAl-Futtaim is regarded as a pioneer in the
region's automotive industry. The company imported the first consignment of
Toyota vehicles to the UAE and established Al-Futtaim Motors in
1955.Al-Futtaim
represents 44 automotive brands across 16 countries and encompasses every
aspect of the business: - Passenger and commercial vehicles sales-
Manufacturing agricultural vehicles- Construction equipment sales and service -
Used car sales- Rental and leasing Al-Futtaim Motors, ToyotaAl-Futtaim
Motors occupies the pre-eminent position of the largest distributor of
automotive products in the Emirates, and leads the rapid development of
automobile business in the UAE, while continuing to contribute to Toyota's
worldwide growth.Today, Al-Futtaim Motors is synonymous with Toyota and Lexus,
which enjoys undisputed leadership in the UAE in terms of the largest nuMDer of
vehicles on the road. Besides Toyota, AF Motors also holds exclusive franchises
for some of the world's top automotive products like Hino - Japan's leading
heavy-duty vehicle manufacturer, Toyota forklifts and BT warehouse equipment. About
the Role
* Receive customer enquiries and identify the correct part numbers using Electronic Parts Catalogue EPC based on customer requirement.
* Check availability if required parts and prepare quotation where required, based on the guidelinesprovided by the customer and negotiate prices.
* Conduct all tranactions with customers pleasantly and courteously with an emphasis on customer service.
* Working within agreed discount structure with regards to customer terms, taking into account sensitive areas such as credit.
* Seek ways to increase parts sales and workshop sales by identifying customer needs and incremental items to sell.
* Ensure all documentation related to stock movement, both routine and exceptional, is accurately recordedwithin the stock control system.
* In cases of non - availability of parts, prepare specialorders to oarts divisiond and respected branches and following up for timely receipts.
Qualifications
High School certificate
Job-Specific Skills: At least 5 years experience within parts sales, selling specifically Toyota spare parts
Ability to identify parts from EPC (Electronic Parts Catalogue
Capability to demonstrate a professional service to customers
Fluency in English communication skills, Arabic language skills would be preferred but not essential
Behavioural Competencies :
Customer Focused: The primary focus of the Employee is to provide a delightful experience to our customers and where possible is prepared to go the extra mile
Individual Accountability: Employee is answerable for all actions within their control and takes initiative to correct any actions as required
* Receive customer enquiries and identify the correct part numbers using Electronic Parts Catalogue EPC based on customer requirement.
* Check availability if required parts and prepare quotation where required, based on the guidelinesprovided by the customer and negotiate prices.
* Conduct all tranactions with customers pleasantly and courteously with an emphasis on customer service.
* Working within agreed discount structure with regards to customer terms, taking into account sensitive areas such as credit.
* Seek ways to increase parts sales and workshop sales by identifying customer needs and incremental items to sell.
* Ensure all documentation related to stock movement, both routine and exceptional, is accurately recordedwithin the stock control system.
* In cases of non - availability of parts, prepare specialorders to oarts divisiond and respected branches and following up for timely receipts.
Qualifications
High School certificate
Job-Specific Skills: At least 5 years experience within parts sales, selling specifically Toyota spare parts
Ability to identify parts from EPC (Electronic Parts Catalogue
Capability to demonstrate a professional service to customers
Fluency in English communication skills, Arabic language skills would be preferred but not essential
Behavioural Competencies :
Customer Focused: The primary focus of the Employee is to provide a delightful experience to our customers and where possible is prepared to go the extra mile
Individual Accountability: Employee is answerable for all actions within their control and takes initiative to correct any actions as required
Job
Details
Date Posted:
|
2016-01-01
|
Job Location:
|
United Arab Emirates
|
Job Role:
|
Customer Service
|
Company Industry:
|
Sales
|
Preferred
Candidate
Career Level:
|
Mid Career
|
