Travel is a full part of the role and may be as high as 70 34 days a week mainly across the MiddleEast and Africa depending on customer needs and locations.Purpose of Workgroup PFE
Premier Field Engineers represent Microsoft in providing technical leaderships for Premier customers around the world to promote health in their IT environments through onsite remote and dedicated support services. This will include long term highly scoped proactive support engagements with onsite and remote customers. Also reactive support providing excellent troubleshooting skills while managing the customer during an extremely difficult time.
Through trusted advisor relationships and through the optimization and successful implementation of technology Premier Field Engineering helps to accelerate customer adoption and productive use of Microsoft products.
Job’s Purpose
The Microsoft Operations Premier Field Engineer Role is primarily focused on the delivery of high quality IT management services based on the Microsoft Operations Framework MOF ITIL and other industry best practices. Responsibilities include designing developing and implementing operations solutions for complex technical implementation projects conducting operations assessments and designing developing and implementing Service Improvement Programs SIP. Frequently these projects require the ability to conduct interactive sessions or workshops and to deliver process training courses. As a subject matter expert the Microsoft Operations PFE provides customer advisory services and helps customer maximize the investment on Microsoft technology through the adoption of operational best practices.
The experienced Operations PFE will leverage these assets to align the operational capabilities of not just the Microsoft platform but other technologies with the strategic initiatives and clearly demonstrate the business value of the existing investment. They serve as longterm operational advisors establishing a framework that helps the organization efficiently operate and quickly and successfully realize the value of Microsoft technology solutions. The goal is to increase the business value delivered by the IT organization through the efficient operations of the IT infrastructure and provide an IT environment that supports empowers and inspires your people.
The Operations role is primarily focused on the delivery of high quality IT Service and Release Management services to our Premier Enterprise Customers or Partners. The focus of this role is to provide Microsoft Operations Framework and related Microsoft infrastructure service offerings. This role contributes fundamentally to the successful deployment and use of Microsoft products and frameworks and consequently has a material impact on customer satisfaction and loyalty.
In addition the role is responsible for effective knowledge transfer to Partner and customer resources. The role may be called upon to lead a small team of process resources working on a project.
High Level Candidate Requirements
The ideal candidate will have an advanced degree or equivalent with significant experience minimum 5 years in complex enterprise infrastructure projects with a focus on Process related roles and Service Delivery Management roles. Candidates will require a good understanding of operational support services mapping business requirements to manageability and operability architecture and design and concepts coupled with a good understanding of project management concepts and practices. Candidates will be required to have demonstrable competence in both verbal and written technical and business communications
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