Customer Support Specialist

Analyze employees’ complaints and provide appropriate corrective actions. Assist directly or route employees’ to the appropriate personnel for assistance. Ensure employees’ satisfaction by meeting customer needs in courteous and timely manner. Track, follow-up and resolve employee’s outstanding issues in a timely fashion. Assist the IT director in meeting the IT department needs Respond to requests submitted via our online support ticket system, emails and phone calls Provide input and recommendations to the organization surrounding hardware and software technologies and how these technologies can assist the business by being proactive with new technologies.

Salary: Negotiable

Experience: 0-2 years

Vacancies: 1 open vacancies

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4:40 م