WHAT
The jobs in this level are responsible for handling the daytoday requests from customers' and ensuring resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers with regards to inquiries or seeking information on products or services.
Skills
HOW
You have to understand Customer Care Strategy and plans and participate in the achievement of objectives and targets
You have to implement Customer Care Department policies and procedures
You will Receive and respond to customers and provide information on productsservices and handle outbound calls to ensure information is provided on Zain IQ new productsservicespromotions
You need to escalate cases as needed to ensure questions are addressed in a timely and efficient manner
You have to upsellcrosssell products to increase sales and generate revenues
You will handle outgoing callsmail lists to obtain customer feedback
You have to maintain professional and courteous communication quality of service with customers at all times to maintain customer satisfaction
You will support new services and solutions development and management processes as required to ensure fulfilment of new products requirements impacting quality of products provisioning
You will execute tasks as per the Zain IQ established plan policies and procedures to ensure consistency in handling business cases and achieve targets
APPLY NOWYou have to understand Customer Care Strategy and plans and participate in the achievement of objectives and targets
You have to implement Customer Care Department policies and procedures
You will Receive and respond to customers and provide information on productsservices and handle outbound calls to ensure information is provided on Zain IQ new productsservicespromotions
You need to escalate cases as needed to ensure questions are addressed in a timely and efficient manner
You have to upsellcrosssell products to increase sales and generate revenues
You will handle outgoing callsmail lists to obtain customer feedback
You have to maintain professional and courteous communication quality of service with customers at all times to maintain customer satisfaction
You will support new services and solutions development and management processes as required to ensure fulfilment of new products requirements impacting quality of products provisioning
You will execute tasks as per the Zain IQ established plan policies and procedures to ensure consistency in handling business cases and achieve targets
