As Performance Improvement Senior Customer you'll contribute technically to Customer client engagements and internal projects. An important part of your role will be to actively establish maintain and strengthen internal and external relationships. You'll also identify potential business opportunities for Ernst amp Young within existing engagements and escalate these as appropriate. Similarly you'll anticipate and identify risks within engagements and share any issues with senior members of the team.In line with Ernst amp Young's commitment to quality you'll confirm that work is of high quality and is reviewed by the nextlevel reviewer. As an influential member of the team you'll help to create a positive learning culture coach and counsel junior team members and help them to develop.
Client responsibilities
► Participate in Customer engagements
► Work effectively as a team member sharing responsibility providing support maintaining communication and updating senior team members on progress
► Help prepare reports and schedules that will be delivered to clients and other parties
► Develop and maintain productive working relationships with client personnel
► Build strong internal relationships within Ernst amp Young Advisory Services and with other services across the organization
People responsibilities
► Conduct performance reviews and contribute to performance feedback for staff
► Contribute to peoplerelated initiatives including recruiting and retaining Customer professionals
► Maintain an educational program to continually develop personal skills of staff
► Understand and follow workplace policies and procedures
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