TRAVELMATE "Og
Sister Company"is currently hiring Travel Agents.
The agents will be responsible for all aspects of travel management for our
clients and This includes conversing with customers through multiple
The agents will be responsible for all aspects of travel management for our
clients and This includes conversing with customers through multiple
communication mediums to determine destination, mode of transportation, travel
dates, financial consideration and accommodations required. The agent will also
be responsible for booking and issuing airline itineraries, hotel reservations,
car and train reservations through a GDS system.
Duties and Responsibilities:
•Answer calls and emails promptly from clients who are requesting new travel
arrangements or changes to existing itineraries and provide prompt customer
service.
•Book and issue airline, hotel, car and other tour reservations through our GDS
system, accurately and efficiently.
•Maintain sufficient account knowledge to assist clients without delay.
•Keeps current directory of hotels, motels, and timetables, and answers
inquiries concerning routes, fares, and accommodations.
•Check queue's daily to ensure accuracy and that all issued tickets are
complete.
•Communicate effectively with other agents or team members to solve problems
and gather information.
•Establish and maintain strong relationships with clients.
•Research complex travel rules and regulations for each client.
•Research and handle traveler complaints.
•Provide travel expertise to clients.
•Follow TRAVELMATE approved workflow.
•Other duties as assigned.
