The Application Support Manager will be involved in a variety of
tasks that requires management of the Onshore Delivery for a Telecom
Client based in
Dubai. The candidate will need to have a
solid understanding of Telecom business, its operations and latest technologies.
This role also requires the ability to troubleshoot issues and to mentor and
develop staff when required.
The Application Support Manager will
manage and monitor the teams to ensure deliveries as per the Contract with
customer. The Candidate will be required to, manage workloads and prioritize
work across the teams.
The Candidate shall have:
·
Experience in managing large scale teams and
Deliveries
·
Exposure to OnshoreOffshore Delivery Model.
·
Deep expertise in one or more tracks in Telecom
IT tracks i.e Postpaid, Prepaid, Client facing applications, Analytics and
working knowledge of other stacks.
·
Knowledge of BSCS, Siebel CRM, HP Suite
applications will be a advantage
·
Ability to manage issues around Telecom IT
applications. Should be well versed with ITIL processes like Incident
Management, Problem Management, Change Management, Configuration Management, ,
Service Desk Management, etc
·
Ability to drive teams /stakeholders in Change
review board meetings
·
Ability to manage deliveries from Client, third
Party Vendors etc.
·
Be responsible for Team's career development and
appraisals.
·
Understanding of Problem and Incident management
ensuring that SLAs are achieved and client expectations are met (or exceeded).
Ability to ensure
quality services are performed to the agreed SLA.
·
Ability to build services relationships with
clients.
·
To specify systems, processes and methodologies,
to ensure effective monitoring, control and support of service delivery.
·
To ensure reports are provided to an agreed schedule
(or on request), including management and account performance reports
·
Attend
client service review meetings; areas covered will include performance reports,
service improvements, quality and processes.
·
Manage departmental budget
·
To plan
and schedule resource to the requirements of the business
·
Ensure transfer of knowledge to other staff to
ensure the Customers systems are understood
·
Work as a
team member within the organisation to provide a resilient service to our
customers
·
Have worked in a multi customer/vendor
environment
·
Demonstrable track record in delivering
technological environments.
·
Highly analytical in problem solving with the
ability to apply original and innovative thinking.
·
To work under pressure and
think clearly in challenging situations in a logical manner
To be flexible in approach and be comfortable
with a fluid organizational structure that requires both team work and self-sufficiency
as necessary, with the ability to work under minimal supervision.
Apply Now
Dubai. The candidate will need to have a
solid understanding of Telecom business, its operations and latest technologies.
This role also requires the ability to troubleshoot issues and to mentor and
develop staff when required.
The Application Support Manager will
manage and monitor the teams to ensure deliveries as per the Contract with
customer. The Candidate will be required to, manage workloads and prioritize
work across the teams.
The Candidate shall have:
·
Experience in managing large scale teams and
Deliveries
·
Exposure to OnshoreOffshore Delivery Model.
·
Deep expertise in one or more tracks in Telecom
IT tracks i.e Postpaid, Prepaid, Client facing applications, Analytics and
working knowledge of other stacks.
·
Knowledge of BSCS, Siebel CRM, HP Suite
applications will be a advantage
·
Ability to manage issues around Telecom IT
applications. Should be well versed with ITIL processes like Incident
Management, Problem Management, Change Management, Configuration Management, ,
Service Desk Management, etc
·
Ability to drive teams /stakeholders in Change
review board meetings
·
Ability to manage deliveries from Client, third
Party Vendors etc.
·
Be responsible for Team's career development and
appraisals.
·
Understanding of Problem and Incident management
ensuring that SLAs are achieved and client expectations are met (or exceeded).
Ability to ensure
quality services are performed to the agreed SLA.
·
Ability to build services relationships with
clients.
·
To specify systems, processes and methodologies,
to ensure effective monitoring, control and support of service delivery.
·
To ensure reports are provided to an agreed schedule
(or on request), including management and account performance reports
·
Attend
client service review meetings; areas covered will include performance reports,
service improvements, quality and processes.
·
Manage departmental budget
·
To plan
and schedule resource to the requirements of the business
·
Ensure transfer of knowledge to other staff to
ensure the Customers systems are understood
·
Work as a
team member within the organisation to provide a resilient service to our
customers
·
Have worked in a multi customer/vendor
environment
·
Demonstrable track record in delivering
technological environments.
·
Highly analytical in problem solving with the
ability to apply original and innovative thinking.
·
To work under pressure and
think clearly in challenging situations in a logical manner
To be flexible in approach and be comfortable
with a fluid organizational structure that requires both team work and self-sufficiency
as necessary, with the ability to work under minimal supervision.
Apply Now
