My priority is to ensure our
customers consistently enjoy a positive and successful shopping experience. I
do this by:
• Keeping my areas of responsibility
in shape as new. • Keeping my work areas efficiently equipped at all times
during trading hours.
• Ensuring co-workers are available
and ready to help by putting customers before work tasks.
• Empowering co-workers through
knowledge, confidence, trust, authority and motivation so they are always ready
to support customers in the best way possible.
• Always being available to deal
positively and quickly with issues raised by customers thereby supporting my
co-workers when they cannot resolve a need.
• Spending as much of my working
time as possible in my area of responsibility, supporting and coaching my
co-workers to ensure customers leave with a positive impression of the IKEA
store and want to come back and shop more frequently with us.
• Leading by example in terms of
customer focus, co-operation with other departments, simplicity and giving and
taking responsibility to optimise our customers' experience in my unit.
• Following up on the department
action plan and taking action to ensure we are continually focused on achieving
the agreed goals.
• Ensuring my IKEA store is a safe
and secure environment at all times for visitors and co-workers.
Commercial/Business
• I optimise the relationship with
our customers in order to increase customer satisfaction thereby driving sales
growth and sustained long-term profitability.
• I actively seek, and act on,
customer feedback in order to make continuous improvements to our service.
• I understand the importance of
accurate stock inventory and coach my team to also have this awareness and work
with it in their daily roles.
• I work with my manager and my team
to identify the root cause of recurring problems. We then agree and implement
improved ways of working and following up to ensure we have been successful in
resolving such problems for future customers. Where appropriate I work with my
colleagues in other functions to implement changes that will improve our
customers' satisfaction.
• I understand the IKEA Concept and
share my knowledge of it with my team. I also ensure that they are aware and
have access to the appropriate Inter IKEA Systems manuals and other education
tools to help maximise our customers' shopping experience.
• I contribute to my department
action plan and take ownership for my part in its delivery. People
• Through my own example, I actively
work to secure the IKEA culture by maintaining specific focus on togetherness,
simplicity, constantly being on the way, cost consciousness and accepting and
delegating responsibility.
• I ensure the right number of
co-workers is in the right place at the right time to serve our customers and
run the department successfully.
• I am readily available to help and
support colleagues when needed.
• I work together with other
functions to continuously improve the shopping experience for our customers in
order to drive sustained long-term profitability.
• I value other colleagues' ways of
working and I learn from those who work differently to me because I understand
we are most effective when we work together and amplify each other's efforts. •
I share my knowledge with my colleagues and encourage them to do the same.
• I keep my colleagues informed so
that they can perform their roles effectively.
• I am responsible for my own
development and look to my manager to support me in improving my competence.
Financial
• I know the Customer Relations
action plan and support the goals and targets given to me by my manager, which
ensures the effective execution of our action plan.
• I know our daily and weekly
service targets and this drives me to improve our service delivery.
• I have an overview of the store
action plan and understand how the Customer Relations action plan supports
this.
• I constantly monitor our
performance against agreed goals, adapting and taking action when required.
• I understand the impact of my
actions on the financial results of my area and know which results I have
influence over and how to balance this with the needs of customers.
• I follow cash handling procedures
to ensure money handling is securely managed.
• I look for more effective ways of
working to reduce costs.
Job
Details
Date Posted:
|
2016-01-12
|
Job Location:
|
Alkharj, Saudi Arabia
|
Job Role:
|
Customer Service
|
Company Industry:
|
Retail/Wholesale
|
Preferred
Candidate
Career Level:
|
Mid Career
|
