RetailThe foundation of Al-Futtaim's retail network
was established in the early 1990s with the launch of the internationally
renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in
the UAE. Representing some of the world's most popular international brands,
Al-Futtaim's retail network extends throughout the UAE, GCC and North Africa
and has a significant presence in Singapore and Malaysia following the
acquisition of The Robinson Group in 2008. In 2012, Al-Futtaim acquired a
shareholding in Royal Sporting House, which is active in distribution, direct
retail stores and shop-in-shops. The Singapore-based fashion, sports and
lifestyle retail giant has 600 stores and many additional points of sale are
spread around the world with over 399 in South East Asia, over 74 in the Middle
East and over 126 in the South Pacific region. - 837 stores in 18 countries-
Occupies 5.6 million sq. ft. of retail space- 13,000 employees - Serves 30
million customers each yearIKEAIKEA is the world's largest home
furnishings store, founded in Sweden over 60 years ago. Our operations around
the world are constantly increasing with new stores and markets added to the
success story.At IKEA not only our furniture is down to earth, straightforward
and inspiring, but so is our work ethics. Despite being the leading home
furnishing retail franchisee across the world, we at IKEA still give you the
room to grow! At IKEA "creating a better everyday life for the many"
isn't only our vision, it's our way of life!About the PositionStrategic
Planning
* Plan meetings with customers according to the scheduled work load convenient to both the co-worker and customer in order to guarantee proper planning. Ensure that an updated list of stock levels is available, so that customers are told of any problems with the choice of their furniture and furnishings and recommend solutions based on stock availability. Maintain accurate and up to date knowledge of the different style groups available as to ascertain that customers are given well planned home furniture and furnishing solutions, in line with the commercial priorities within the store and moreover make sure that customers' requests are understood and fulfilled.
Stock Availability and Movement
* Ensure that customers' orders are co-coordinated with in-store logistics to avoid that stock levels are interfered with for other store customers. Provide regular feedback to the Sales Manager - Furniture/ Market hall of any irregular orders required and give feedback of any regular out of stock articles, so that the range department can rectify these deficiencies
Customer Service
* Provide friendly and professional service to all customers that require assistance and follow through with any queries and questions that are required to achieve efficient and excellent customer service. In conjunction with that contact the customers after the completion of delivery and assembly and rectify any complaints immediately to project commendable customer support.
Sales Targets
* Meet pre-set sales targets and communicate constantly to the management opportunities on how to achieve optimal sales, which will also help to improve efficiency of the home planning. As well be constantly aware of the department sales, individual sales and the store sales targets, so that corrective action can be taken to achieve these targets. Initiate sales steering with the view of improving the margins and reducing the level of outgoing articles.
* Plan meetings with customers according to the scheduled work load convenient to both the co-worker and customer in order to guarantee proper planning. Ensure that an updated list of stock levels is available, so that customers are told of any problems with the choice of their furniture and furnishings and recommend solutions based on stock availability. Maintain accurate and up to date knowledge of the different style groups available as to ascertain that customers are given well planned home furniture and furnishing solutions, in line with the commercial priorities within the store and moreover make sure that customers' requests are understood and fulfilled.
Stock Availability and Movement
* Ensure that customers' orders are co-coordinated with in-store logistics to avoid that stock levels are interfered with for other store customers. Provide regular feedback to the Sales Manager - Furniture/ Market hall of any irregular orders required and give feedback of any regular out of stock articles, so that the range department can rectify these deficiencies
Customer Service
* Provide friendly and professional service to all customers that require assistance and follow through with any queries and questions that are required to achieve efficient and excellent customer service. In conjunction with that contact the customers after the completion of delivery and assembly and rectify any complaints immediately to project commendable customer support.
Sales Targets
* Meet pre-set sales targets and communicate constantly to the management opportunities on how to achieve optimal sales, which will also help to improve efficiency of the home planning. As well be constantly aware of the department sales, individual sales and the store sales targets, so that corrective action can be taken to achieve these targets. Initiate sales steering with the view of improving the margins and reducing the level of outgoing articles.
Key Performance Indicators (KPI's)
* Provide weekly and monthly KPI's to enable the department to achieve improvements and required results throughout the year and in line with that to guarantee complete customer service and repeat business.
Communication
* Have a very strong level of communication with the line managers, in-store logi
