- Giving customers a friendly welcome and listening to their
wishes, problems, concerns.
- Taking receipt of vehicles to be put through maintenance, repaired accident repair work.
- Explaining modern vehicle technology and comparing advantages of own products with those of Mercedes-Benz competitors, so that the former seem the natural solution.
- In the case of legally required inspections, explaining the necessary vehicle tests in a customer-oriented manner.
- Taking bookings and based on the on-site facilities and equipments, fitting these in to suit workshop capacities and process.
- Writing orders for repairs within scope of applicable Work Instructions and flat rate rules, taking the current additional information ( Service Information, Current trouble diagnosis etc.).
- Dealing with application to extend the extent of repair work to be carried out with the approval of the customer ( approval, additional costs, changed delivery date, etc.
- Carrying out final checks on vehicles with respect to the extent of repairs, road safety & operational reliability, using test and measuring equipment.
- Final check and hand over of vehicle using test & measuring equipment.
- Taking receipt of vehicles to be put through maintenance, repaired accident repair work.
- Explaining modern vehicle technology and comparing advantages of own products with those of Mercedes-Benz competitors, so that the former seem the natural solution.
- In the case of legally required inspections, explaining the necessary vehicle tests in a customer-oriented manner.
- Taking bookings and based on the on-site facilities and equipments, fitting these in to suit workshop capacities and process.
- Writing orders for repairs within scope of applicable Work Instructions and flat rate rules, taking the current additional information ( Service Information, Current trouble diagnosis etc.).
- Dealing with application to extend the extent of repair work to be carried out with the approval of the customer ( approval, additional costs, changed delivery date, etc.
- Carrying out final checks on vehicles with respect to the extent of repairs, road safety & operational reliability, using test and measuring equipment.
- Final check and hand over of vehicle using test & measuring equipment.
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