• The Service Advisor
is fully responsible for any commercial transaction for each and every vehicle
under him. i.e. He is responsible for the down payment on pro-forma invoice or
quotation, parking charges, storage of the
vehicle, cannibalization of the
vehicle. Should the customer decide to decline to sign, the Service Advisor has
to return the vehicle to the customer assuming all diagnostic and evaluation
are charged and amounts received.
• He greets and
attends to the customer as they enter the service reception in a highly
professional manner
• He will then ensure
that the correct details of the vehicle concerned are taken.
• He will note down a
fully detailed list of the customers' requirements and complete a visual
inspection of the car
• He will also ensure
that a test drive is carried out with the customer to determine the nature of
the problem in order to issue a clear diagnosis.
• Once a diagnosis of
the problem has been made or any additional work is discovered he discusses the
potential cost with the customer and seeks his approval. He informs the
customer to acknowledge the agreed completion time and will then pass the order
on to the workshop supervisor.
• The Service Advisor
will keep all of his customers fully informed at all times and will keep a log
of all contacts made.
• During delivery he
discusses the invoice with the customer and ensures that all the items are
covered.
• Any work that has to
be done at a later date is fully explained and agrees a new date for works to
be done, if the completion date cannot be kept, he informs the customer in good
time
• He informs the
Workshop Manager about customer attitude where extra attention is called for
under special circumstances
• He issue a diagnosis
report to the Workshop Manager for each vehicle, he further report, after end
control on the quality of work performed and additional defects founds
• He promotes parts
accessory sales and service campaigns
• He handles customers
complaints within the bounds of his authority
• With continuous
training and regular updates from Service Information's he ensures his
knowledge is kept up to date
• He ensures that the
job card closure is timely and with proper documentation
Job
Details
|
Date Posted:
|
2015-11-02
|
|
Job Location:
|
Abha, Saudi Arabia
|
|
Job Role:
|
Sales
|
|
Company Industry:
|
Automotive
|
|
Monthly Salary:
|
US $2,000
|
|
Joining Date:
|
2016-01-01
|
Preferred
Candidate
|
Career Level:
|
Mid Career
|
|
Gender:
|
Male
|
|
Nationality:
|
Saudi Arabia
|
|
Degree:
|
Diploma
|
