Are you extremely motivated and work well in a flexible environment? Are you results driven and focused on customer success? If you can think out of the box and enjoy working directly with customers to ensure success then this role is for you.
We are looking for dynamic Customer Support Agents with language skills to join our team of highly skilled support professionals. Aurea’s ambition is to be a radically different enterprise software company that empowers our people to challenge convention every step of the way in delivering success for our customers. You will work on cutting edge technology in our fast paced and constantly improving virtual support center of excellence all from the comfort of your own home.
Key Responsibilities
- Own and resolve customer issues for our broad B2B customer base
- Utilize your language skills
- Reproduce issues from customers' description of the problem
- Read and interpret product log files
- Cross train on multiple technologies as a power user
- Troubleshoot diagnose and resolve customer issues independently making use of the resources available to you.
- Write a knowledgebased article for every new issue you resolve to develop our self help culture
- Attention to detail in analysis and Customer updates
- Communicate effectively with customers including expectations for callbacks and followup on their issues. Manage difficult customers effectively and professionally seeking help from senior staff or forums and other resources available to you as needed.
- Log product defects with development team including clear and precise information detailing the issue and how to reproduce.
- Demonstrate an increasing level of customer care skills
- 40 hours per week 8 hours days includes Saturday rotation with on call on Sundays for high priority issues once you’ve reached the appropriate experience level
Required experience and education
- Proficiency in both English and French written and verbal
Total Compensation is US10hrWe’re also one of the few legitimate companies offering highpaying jobs that are 100 remote work from home. You never have to fight traffic to the office again and you have the freedom to choose when and where you put in your 40 hours to be most effective each week.
To qualify please provide a resumeCV demonstrating the required experience and skills. From there to help us find the top 1 of talent there will be a series of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time so we thank you in advance for your efforts. Please note that you will not be paid for these interviews or skills tests but we hope you will complete them to help us truly evaluate your talent vs your peers.
Are you up for the challenge?
Crossover is recruiting for Aurea an international enterprise software company that helps large global enterprises like Disney British Airways and eBay create transformative experiences for their end customers. Aurea’s suite of technologies enables companies in select vertical markets travel amp leisure retail energy and insurance to design execute monitor and optimize endtoend customer journeys. Aurea is a rapidly growing company with growth fueled both organically and inorganically through an aggressive acquisition strategy.
Skills
French
English
Customer Service
Troubleshooting
CommunicationThis job is posted in the following Specialties
conversational French French Customer Support Customer Service http://ift.tt/1IeuMYY
