Are you the perfect blend between technical skills and customer orientation? Do you want to be part of the next generation of Online Enterprises? We are currently looking for Support Engineers to join our multinational development team. Read on!Vistaprint is one of the greatest success stories of the last 10 years. We are a Fortune 100 fastest growing company and an acknowledged global ecommerce market leader as well as a data driven company with a unique business model that meets the huge rapid growth in demand for our products and services.
As a member of Development and Release Technologies you will be leading an IT technical team providing Tier 1 Support by providing technical solutions to issues maintaining servers used across the Vistaprint Business Unit technical staff as well as interacting and supporting customers directly.
Your role will involve
- Lead mentor and advise the team acting as a model provide excellent customer service prioritize across many requests for assistance
- Participate in and contribute to the implementation of industry best practices for Internal company application support
- Assist project teams with technical issues documentation and work on projects as needed driven by a ticketing program Jira
- Troubleshoot and solve common Continuous Integration issues Build system issues tracking down developer breakages monitoring test staging and integration environments
- Follow and implement security policies while carrying out desktop support
- Create proposals for tools amp process improvements based on the support experience
- Solution deployment installation migration configuration and disaster recovery
- Display Domain Expertise – Technology People and Process