WHAT ?The jobs in this level are responsible for handling the daytoday requests from customers' and ensuring resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets with regards to sales or information on productsservices.
Skills
HOW ?
You will be required to understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets
You will be required to implement Direct Sales policies and procedures
You will be required to handle emails and followup with customers concerning different requests complaints ensuring fulfillment of their needs and requirements
You will be required to coordinate with billing and collection control to reactivate accounts update account status to ensure uptodate customer information at all times . Also coordinate new outlets needs in terms of manpower logistics equipment maintenance and other needs to ensure efficient launching and operations . And act as a quality control on the Sales Representatives and report their failures to the Senior Sales Representative to tackle areas for development and training
You will be required to handle the opening of direct sales new branches and exchanges offices and coordinate their needs in terms of manpower logistics equipment policies and procedures forms brochures marketing material and other needs to ensure efficient operations . And handle existing branches' renovationsvisit branches periodically to check maintenance requirements ensuring adequate work environment for a healthy customer experience
You will be required to submit daily reports to direct report mentioning interventions and activities conducted and keep records feedbackscustomer transactions and interactions as needed to track achievements and get recommendations
apply nowYou will be required to understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets
You will be required to implement Direct Sales policies and procedures
You will be required to handle emails and followup with customers concerning different requests complaints ensuring fulfillment of their needs and requirements
You will be required to coordinate with billing and collection control to reactivate accounts update account status to ensure uptodate customer information at all times . Also coordinate new outlets needs in terms of manpower logistics equipment maintenance and other needs to ensure efficient launching and operations . And act as a quality control on the Sales Representatives and report their failures to the Senior Sales Representative to tackle areas for development and training
You will be required to handle the opening of direct sales new branches and exchanges offices and coordinate their needs in terms of manpower logistics equipment policies and procedures forms brochures marketing material and other needs to ensure efficient operations . And handle existing branches' renovationsvisit branches periodically to check maintenance requirements ensuring adequate work environment for a healthy customer experience
You will be required to submit daily reports to direct report mentioning interventions and activities conducted and keep records feedbackscustomer transactions and interactions as needed to track achievements and get recommendations
