GUEST RELATIONS
• Be readily available/approachable for all guests.
• Ensure that departments achieve or exceed guest's service expectations.
• Take proactive approaches when dealing with guest concerns.
• Extend professionalism and courtesy to guests at all times.
• Become involved in community and/or government affairs.
• Be readily available/approachable for all guests.
• Ensure that departments achieve or exceed guest's service expectations.
• Take proactive approaches when dealing with guest concerns.
• Extend professionalism and courtesy to guests at all times.
• Become involved in community and/or government affairs.
ASSOCIATE TEAM
• Communicate all goals and results with associates.
• Promote teamwork and associate morale.
• Motivate and encourage staff to solve guest and associate related concerns.
• Assist team leaders in meeting and exceeding goals.
• Meet semi-annually with staff on a one-to-one basis.
• Develop cross-training opportunities throughout the hotel.
• Assist assistant general manager/team leaders in understanding results, developing game plans to attack need areas and expand on strengths.
• Ensure orientations for new team members are through and complete in a timely fashion.
FINANCIAL
• Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
• Comply with all corporate accounting procedures.
• Maximize revenue through the Yield Management and inventory control systems.
• Develop annual budget and capital expenditure plans.
• Develop and communicate selling strategies, utilizing inventory control, reports and other forecasting tools.
• Oversee all accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll an ordering procedures.
SALES AND MARKETING
• Communicate competitive market conditions to team supervisors and Regional Management.
• Continually solicit new business for the hotel.
• Monitor group block and direct bill processes.
• Stay current on local market conditions.
• Assist the hotel sales team with preparing the annual revenue budget and annual marketing plan.
• Maintain rapport with competitor hotels, lead sources, clients, and the local community.
• Manage sales department.
OPERATIONS
• Perform hands-on duties as needed to deliver guest services.
• Audit to ensure guest rooms, public spaces, grounds, work and kitchen areas meet sanitation and cleanliness standards.
• Coordinate preventive maintenance and general clean program so that guest satisfaction goals are attained.
• Assist/teach team supervisors scheduling against guest and hours per occupied room goals.
ADMINISTRATIVE
• Interview and select potential new hires.
• Promote both Guarantee of Fair Treatment and Open Door policies.
• Maintain current licenses and permits as prescribed by various government agencies.
• Have working knowledge of all corporate brands manuals.
• Scheduling of management team includes coverage of weekend and evening hours.
