1. Responsible for efficient and
profitable operation of La Cadou store. Leads and empowers store staff to
ensure that the La Cadou 'service experience' is consistently provided for
customers through high quality store operations.
2. The job contributes to La Cadou's success by leading a team of store staff to create and maintain the La Cadou experience for our customers and employees.
3. The store manager is required to regularly and customarily exercise discretion in managing the overall operation of the store.
4. In particular, a majority of the time is spent supervising and directing the workforce and making staffing decisions to include but not limited to, hiring, training, evaluating, disciplining and scheduling, to ensure customer satisfaction and product quality, managing the stores financial performance and managing safety and security within the store.
5. Quality Operation
• Provides the La Cadou 'service experience' consistently for all customers, and ensures that they receive the highest quality product possible.
• Ensures all company policies, store operating standards and procedures are communicated effectively to staff and are maintained and consistently followed. Ensures store appearance and equipment are maintained to the highest possible standards, and follows safety and security guidelines to create and maintain the safest environment possible for staff and customers.
• Organizes work throughout the store to deliver efficient, speedy customer service and profitable operation.
6. Financial Contribution
• Maximizes store profitability by seeking opportunities to increase sales, managing inventory effectively, and controlling materials/staff costs.
• Wholly accountable for the store's financial contribution, producing daily, weekly and quarterly financial reports.
• Ensures all cash handling and cash register functions are performed in an accurate and consistent manner, and in full accordance with company procedures.
• Decides how to manage costs within budget, identifies/implements methods of increasing sales. Assesses compliance with standards, decides action to control/improve.
7. Ordering
• Ensures the proper types and amounts of materials, supplies and merchandise are ordered and stocked.
• Decides optimum stock levels against sales, inventory costs and budget.
8. Training & Development
• Trains and develops staff to La Cadou customer service standards and operating standards. Effectively communicates new product information to staff.
• Continuously reviews each staff member's skills and decides targets for /methods to achieve improvement and maintain standards.
