1. Install company products at
customer sites, ensure that they are
working effectively, and provide any necessary training and
instruction to users.
working effectively, and provide any necessary training and
instruction to users.
2. Carry out the on-site repair of company products and ensure that
these are working effectively.
3. Respond to technical enquiries from customers and ensure that
any problems presented are resolved to their satisfaction.
4. Undertake the testing of company products and equipment, as
requested, to ensure that they are working effectively.
5. Participate in a 24-hour customer support hotline to resolve any
emergency inquiries.
6. Report any problems with company products to relevant company
staff to ensure that these are resolved.
7. Maintain an awareness of developments in company products
and those produced by competitors to ensure that the company
continues to provide up-to-date and competitive products and
services.
