1. Direct and control the staff of
the department to ensure that they
are appropriately motivated and trained and carry out their
responsibilities to the required standards.
2. Maintain regular contact with customers to ensure that there is
continuous feedback about the quality of products supplied.
3. Respond rapidly to any customer complaints so that the problem
is speedily resolved to the customers' satisfaction.
4. Maintain an awareness of technical developments in the industry
to ensure that the company maintains its competitive position.
5. Collect technical and other information about competitors' products
to ensure that the company maintains its competitive position.
6. Arrange visits for customers and prospective customers to company
sites to develop and maintain their interest in company
products and services.
7. Maintain a liaison with other company staff, particularly in
relation to the development of sales and marketing plans.
8. Negotiate with customers in the event of any claims against the
company.
are appropriately motivated and trained and carry out their
responsibilities to the required standards.
2. Maintain regular contact with customers to ensure that there is
continuous feedback about the quality of products supplied.
3. Respond rapidly to any customer complaints so that the problem
is speedily resolved to the customers' satisfaction.
4. Maintain an awareness of technical developments in the industry
to ensure that the company maintains its competitive position.
5. Collect technical and other information about competitors' products
to ensure that the company maintains its competitive position.
6. Arrange visits for customers and prospective customers to company
sites to develop and maintain their interest in company
products and services.
7. Maintain a liaison with other company staff, particularly in
relation to the development of sales and marketing plans.
8. Negotiate with customers in the event of any claims against the
company.
