The Operations Manager will ensure
smooth running of operations for the whole division and implement best practice
solutions to achieve operational and sales objectives.
Client Details
Leading regional conglomerate with different business lines including Food & Beverage & Hospitality
Description
Oversee the restaurants' entire operations and maintenance activities;
Able to manage and develop large teams of managers, chefs and support staff to a high standard
Coordinates the day to day operations and strategy of the restaurants through regular site visits, effective communication and implementation of policies and procedures
Reviews, praises and motivates managers and exec chefs to achieve more through a - "Lead by example attitude"
Monitor quality and quantity of supplies and products and manage agreements and contracts with suppliers;
Continuously investigate and recommend ways to reduce costs, maximize resources and improve quality of services;
Coordinates with other departments to ensure operations are running effectively and the office teams are supporting to ensure units achieve no barriers when operating
Holds regular dept operations meeting
Is able to create action plans and strategies across the estate to increase sales, improve efficiency and develop the teams in all outlets.
Develops and implements training initiatives to further the brands whilst progressing the career of individuals at all levels.
Has full knowledge of the preparation and recipe elements of the entire brand and has mastery of the products, ingredients and cooking methods used to produce excellent, consistent food.
Visits the outlets on a regular basis through a combination of announced and unannounced visits
Can identify quality issues with produce and correct by coaching the teams.
Can give expert answers to questions related to each dish on the menu and how they are prepared.
Strives to constantly improve the quality of production and the skills of the chefs producing the dishes.
Has an excellent palate which can identify quality issues in produce and dishes - is always tasting and judging dishes before presenting them to the pass.
Ensure compliance with Health and Safety standards, impose legal regulations and maintain security plans and regular quality checks;
Achieve and exceed operational and sales objectives;
Monitor customer service standards and customer feedback;
Identify and resolve dysfunctions and determine systems improvements;
Coordinate with HR department to recruit, train and retain staff, communicate job responsibilities and conduct appraisals and performance reviews;
Explore new markets, opportunities and acquire new partners;
Suggest promotional and communications activities/events and implement approved marketing solutions;
Monitor competition and develop a good knowledge of the market and products to ensure competitive services;
Responsible profit and loss monitoring, product pricing and periodic forecasting/budgeting to achieve financial objectives;
Design and implement periodic business/actions plans and provide necessary reports and inventories for decision making and progress tracking;
Coordinate with the chef to design a competitive menu based on cost estimates;
Profile
Educated to Masters Level in Hospitality/F&B or related subject
Min 10 years total experience as Operations Manager preferably in a well-known group based in the GCC (essential) operating in the F&B and Hospitality sectors
Proven track records of achievements in previous assignments
Able to give expert detailed answers to questions related to restaurant operations
A strong knowledge of service trends and training /development with evidence of creative ability
Able to demonstrate expert knowle
