Our client, one of the most progressive banks in Kuwait is hiring for
Head of Customer Experience for the development of solutions aimed at
ultimately creating a unique yet simple experience for customers.
ROLE
ROLE
- Manage Customer Experience team on a daily basis
- Lead the development of a comprehensive CRM system across channels to gather customer information and ultimately improve customer experience
- Align and ensure consistency in customer journeys across channels
- Lead research and observations of customer behavior across channels
- Assess migration patterns between channels and platforms
