Role Summary/Purpose
Follow and execute W2W process from quote to invoice preparation and handover to cash team. Co-ordination of all customer issues across functions like service delivery, operations,
logistics and finance. First level support to the service sales team. Support Com ops and Service sales teams in increasing sales force effectiveness and related activities to drive growth by setting up effective processes.
Essential Responsibilities
Follow and execute W2W process from quote to invoice preparation and handover to cash team. Co-ordination of all customer issues across functions like service delivery, operations,
logistics and finance. First level support to the service sales team. Support Com ops and Service sales teams in increasing sales force effectiveness and related activities to drive growth by setting up effective processes.
Essential Responsibilities
- Responsible for driving the overall execution of the GEHC customer service contract loading into all applicable processes including additions, deletes and modifications to existing contracts. This may include field communications and verification along with contract submission prework.
- Preparing and submission of quotes as per customer requests.
- Responsible for timely and accurate billing of customers for contract and non-contract services.
- Maintain Install database accuracy by supporting field team and external customers.
- Be the gatekeeper to the service p&L by meeting all revenue recognition criteria and taking proper approvals.
- Work closely with field service sales, service operations, service marketing, and commercial teams to resolve technical and process-related issues.
- Provide support for timely resolution of customer invoicing disputes in coordination with Service Sales and field service teams.
- Effectively manage and prioritize various projects with minimal supervision.
- Special projects as and when assigned
