Job Objective
To respond to customer quires and
requests through phone, email, web chat etc.and update necessary systems and
details about the interaction and caller details
Job Roles and Responsibilities
Answering telephone calls in a
timely manner and providing helpful accurate information to callers.Demonstrate
high level of empathy during interactions with the caller.Making outgoing
telephone calls to customer/clients to provide further information or to
follow up on information previously given if needed. Supporting as instructed
by line manager.Keeping database up to dateEnsure adherence to company
policies, procedures and practices. Providing good customer service to
callers by always emonstrating showing positive behavior. Attend training
courses relevant to the role and implement the training as
appropriate.Establishing and maintaining effective working relationshipsCommunicating
effectively verbally and in writing in both Arabic and English.Work as a team
with other colleagues to carry out work smoothly.To understand the need for and
maintain strict confidentiality at all times
Key Interactions
CustomersTeam LeadersSupport TeamHRIT
Team
Skill & Experience
Knowledge of Medical Terminology,
Procedures and Diagnosis will be an added advantageExcellent written and verbal
communication.Solution focused and High problem solving skillsExcellent time
management and self-organizingGood typing speedExperience with usage of MS
Windows and MS office and related tools
Educational Qualification
High School and Above
Behavioral Skill
Highly EmpatheticAbility to work
under pressure Flexible hours Patient, Motivated self-starter Excellent
communication with the team Presentation and negotiation talent Displays
positive professional outlook and behavior
Job
Details
Date Posted:
|
2015-11-06
|
Job Location:
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Doha, Qatar
|
Job Role:
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Customer Service
|
Company Industry:
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Banking; Information Technology
|
Monthly Salary:
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US $1,500
|
Preferred
Candidate
Career Level:
|
Entry Level
|
Nationality:
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United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt;
Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman;
Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
|
Degree:
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Diploma
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