Mini Exchange is the Online Marketplace for
Everything Mums & Kids, featuring thousands of products from global, sought
after brands. They are currently recruiting for a Customer Services Manager
for their outlet in Dubai.
Mini Exchange operates a drop ship model with items sourced
directly from brands, retailers and distributors across the globe, ensuring
100% authenticity. Their e-commerce site boasts cutting edge technology
and an offering of over 30,000 items, including fashion, essentials, and
lifestyle products from over 250 international brands.
New items are added
daily and items are sourced directly from Brands, Retailers and Boutiques
across the Middle East, bringing customers the very latest trends. New
arrivals are added regularly to bring clients the very latest trends in
fashion, accessories and lifestyle products.
As the Customer
Services Manager you will be working for a dynamic e-commerce online
outlet kids company and the position is ideally for a female member of staff
preferably of filipino origin whom is very proficient in written and
spoken English.
Your Primary Customer
Services tasks will include:
- Customer Service
and Processing Orders
- Providing help and
advice to customers on the phone and via email.
- investigating and
solving customers' problems.
- Handling customer
complaints
- Issuing refunds or
compensation to customers;
- Keeping accurate
records of discussions or correspondence with customers;
- Producing written
information for customers;
- Improving customer
service procedures, policies and standards for your organisation or department;
and
- Meeting with
Management to discuss possible improvements to customer service.
Ideally you will be a
People Person with a charismatic personality, be energetic and excited to be
part of the Mini Exchange Team.
To qualify for the
role of Customer Services Manger you should have 5-10 years of
professional experience in customer services. Excellent written and spoken
English plus
hands-on experience of
MS Office tools. Please include in your application, your salary expectations,
current visa status, and living location.
Job
Details
|
Date Posted:
|
2015-11-10
|
|
Job Location:
|
United Arab Emirates
|
|
Job Role:
|
Customer Service
|
|
Company Industry:
|
Customer Service
|
|
Monthly Salary:
|
US $500
|
Preferred
Candidate
|
Career Level:
|
Mid Career
|
|
Gender:
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Female
|
|
Degree:
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High school or equivalent
|