About NCR Corporation NCR
Corporation (NYSE: NCR) is a global technology company leading how the world
connects, interacts and transacts with business. NCR’s assisted- and
self-service solutions and
comprehensive support services address the needs of
retail, financial, travel, hospitality, gaming, public sector, telecom carrier
and equipment organizations in more than 100 countries. NCR (www.ncr.com) is
headquartered in Duluth, Georgia, USA.
POSITION SUMMARY & KEY AREAS OF
RESPONSIBILITY:
• Position responsible for
installation, maintenance and repairs on equipment within an assigned
territory/region to assure continuity of customer operations and high levels of
customer satisfaction
• Responsible for ownership of
customer problems or incidents until the situation has been resolved to the
customers satisfaction and or in compliance with agreed upon Service Level
Agreements
• Required to perform work on
products and services of low complexity, specifically financial/ATM products;
Make minor repairs and replace components on Tier I equipment such as PCs,
workstations and peripherals, printers, front-end POS systems, First Line
Maintenance on ATMs and kiosks, and single pocket proof encoders
• Responsible for assisting in site
preparation, including installation of cable, staging of equipment, and minor
testing of equipment; May also perform required modular swaps and unit
replacements
• Customer Engineer responds to all
customer concerns or problems by resolving them or by escalating them to the
proper associate, team member, territory manager, or the Control Tower
• Build working relationships with
customers and develop informal communication channels with customer account at
the local level; Represents NCR in a manner that reflects positively on the
image and reputation of the company
• Performs periodic preventative
maintenance on assigned products; Diagnoses problems, makes minor repairs, and
replaces components (at the module level); Follows appropriate security
procedures when working with ATM's and or within financial institution
• Responsible for all NCR assets
that will be used in the delivery of customer services (i.e. tools, software,
vehicles, documentation, and intellectual property), or as assigned by
management; Maintain an appropriate parts inventory as well as parts record
keeping
• Responsible for accurate and
prompt reporting of calls and activity, as well as other reporting as required;
Responsible for tracking and reporting all expenses incurred in the delivery of
services, including telephone, private automobile, and/or public transportation
• Responsible for capturing detailed
customer asset information and other data required to complete any invoicing or
billing activities
• May be dispatched daily on a
call-by-call basis or may establish his/her own daily schedule on the basis of
automated reports
• May require prolonged travel,
carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May
require bending/squatting, walking/standing /sitting for prolonged periods; May
be required to work on rotating shifts • Ensure staff productivity measures are
achieved; Work together with Call Center Staff via PDA to recover machines;
Work together with Security Escort Officer • Retail EPOS maintenance or install
experience is required; Strong desktop hardware experience may be considered if
EPOS experience is limited
Job
Details
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Date Posted:
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2015-11-10
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Job Location:
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Beirut, Lebanon
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Job Role:
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Other
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Company Industry:
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Support Services
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Preferred
Candidate
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Career Level:
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Entry Level
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