RetailThe foundation of Al-Futtaim's retail network
was established in the early 1990s with the launch of the internationally
renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in
the UAE.
Representing some of the world's most popular international brands, Al-Futtaim's retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008. In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region. - 837 stores in 18 countries- Occupies 5.6 million sq. ft. of retail space- 13,000 employees - Serves 30 million customers each yearIKEAIKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!About the PositionStrategic Planning
Representing some of the world's most popular international brands, Al-Futtaim's retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008. In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region. - 837 stores in 18 countries- Occupies 5.6 million sq. ft. of retail space- 13,000 employees - Serves 30 million customers each yearIKEAIKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!About the PositionStrategic Planning
* Plan meetings with
customers according to the scheduled work load convenient to both the co-worker
and customer in order to guarantee proper planning. Ensure that an updated list
of stock levels is available, so that customers are told of any problems with
the choice of their furniture and furnishings and recommend solutions based on
stock availability. Maintain accurate and up to date knowledge of the
different style groups available as to ascertain that customers are given well
planned home furniture and furnishing solutions, in line with the commercial
priorities within the store and moreover make sure that customers' requests are
understood and fulfilled.
Stock Availability and
Movement
* Ensure that
customers' orders are co-coordinated with in-store logistics to avoid that
stock levels are interfered with for other store customers. Provide regular
feedback to the Sales Manager - Furniture/ Market hall of any irregular orders
required and give feedback of any regular out of stock articles, so that the
range department can rectify these deficiencies
Customer Service
* Provide friendly and
professional service to all customers that require assistance and follow
through with any queries and questions that are required to achieve efficient
and excellent customer service. In conjunction with that contact the customers
after the completion of delivery and assembly and rectify any complaints
immediately to project commendable customer support.
Sales Targets
* Meet pre-set sales
targets and communicate constantly to the management opportunities on how to
achieve optimal sales, which will also help to improve efficiency of the home
planning. As well be constantly aware of the department sales, individual sales
and the store sales targets, so that corrective action can be taken to achieve
these targets. Initiate sales steering with the view of improving the margins
and reducing the level of outgoing articles.
Key Performance
Indicators (KPI's)
* Provide weekly and
monthly KPI's to enable the department to achieve improvements and required
results throughout the year and in line with that to guarantee complete
customer service and repeat business.
Communication
* Have a very strong
level of communication with the line managers, in-store logi
Job
Details
Date Posted:
|
2015-11-07
|
Job Location:
|
Qatar
|
Job Role:
|
Customer Service
|
Company Industry:
|
Interior design
|
Preferred
Candidate
Career Level:
|
Mid Career
|